Enjoy serving others?
Account Representatives (Reps) are the friendly voice that epitomize Heirloom. They answer the phones, respond to emails, and help our customers understand the best way to digitize and enjoy their photos, videos, and other cherished memories. Using the best information technology, Reps can work from anywhere with a good internet connection. As an Account Representative, you're the reason why the Heirloom customer is so smart.
If you enjoy sharing knowledge, then Heirloom is a great place to work. Our best Reps enjoy conversation and have a heart for helping others. They love solving problems, and they're also comfortable switching between multiple browser tabs. At the end of the day, you'll rest well with the appreciation that comes from guiding the Heirloom customer.
You never work on Sunday as an Heirloom employee. We believe good scheduling supports great work, so flexible hours are available. Account Representatives should be at least 18 years old, have at least two years of excellent experience in customer service, and must be authorized to work in the state of Virginia.