Privacy policy
Heirloom Cloud Corporation ("Heirloom," "we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our services, including our website and any associated applications (collectively, the "Services").
Information We Collect
We collect information about you in various ways when you use our Services. This information includes:
Information You Provide to Us: When you sign up for an account, use our Services, or communicate with us, you may provide us with personal information such as your name, email address, phone number, billing information, and any other information you choose to provide.
Information We Collect Automatically: When you use our Services, we may automatically collect certain information about your device and usage patterns, including your IP address, browser type, operating system, pages visited, and other usage statistics.
Information from Third Parties: We may receive information about you from third parties, such as social media platforms, when you choose to link your account or interact with our Services through those platforms.
How We Use Your Information
We use the information we collect for various purposes, including:
Providing and Improving our Services: We use your information to operate, maintain, and improve our Services, as well as to develop new features and functionality.
Communicating with You: We may use your information to communicate with you about your account, updates to our Services, promotional offers, and other relevant information.
Personalizing Content: We may use your information to personalize the content and advertisements you see when using our Services.
Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes, or to protect our rights or the rights of others.
How We Share Your Information
We may share your information with third parties for various purposes, including:
Service Providers: We may share your information with third-party service providers who help us operate our Services, process payments, or perform other business functions.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Legal Compliance: We may disclose your information if required by law or in response to a valid legal request, such as a subpoena or court order.
Private Network
Heirloom’s application is a private network controlled by you, the account Owner. Owners can use their cloud storage to share one or more of their files, with one or more other Heirloom accounts. Owners understand their sharing of owned files is unlimited, and free for the recipients of these files. Recipients of these files continue to enjoy this content, so long as the Owner maintains an active account with the appropriate cloud storage to share these files.
File Sharing Permissions
Owners understand that they define their sharing permissions as follows:
Viewer: This is the default sharing permission. It allows a recipient to view or download the file.
Contributor: This is an elected sharing permission. It has all the sharing permissions of a Viewer, but also allows a recipient to reshare the file to other users, at or below the same level of permission, and add a description.
Editor: This is an elected sharing permission. It has all the sharing permissions of a Contributor, but also allows a recipient to rename, move, and delete the file.
Cloud Storage
Free: Anyone with an email address can sign up to receive a free, lifetime Heirloom account. Free accounts come with 1 gigabyte (GB) of cloud storage space, and can receive an unlimited amount of shared files from Owners of other accounts. Owners of free accounts will need to upgrade to an account with more cloud storage to safeguard more than 1 GB of their Owned content.
Bronze: Bronze accounts on Heirloom come with 50 GB of cloud storage for Owned content. Accounts fees can be paid monthly, or annually. Overdue accounts will become Inactive until account fees are paid. Inactive accounts are unable to access their Owned content. Recipients are also unable to access that content shared to them from an Inactive account.
Silver: Silver accounts on Heirloom come with 250 GB of cloud storage for Owned content. Accounts fees can be paid monthly, or annually. Overdue accounts will become Inactive until account fees are paid. Inactive accounts are unable to access their Owned content. Recipients are also unable to access that content shared to them from an Inactive account.
Gold: Gold accounts on Heirloom come with 1,000 GB of cloud storage for Owned content. Accounts fees can be paid monthly, or annually. Overdue accounts will become Inactive until account fees are paid. Inactive accounts are unable to access their Owned content. Recipients are also unable to access that content shared to them from an Inactive account.
Heirloom Access
Heirloom has limited access to any cloud storage account. This access includes limited data about the account Owner, such as name, email address, their mobile number, and their use of the application. Heirloom has no access to view the content of any account, however, Heirloom does reserve the right to upload files into an account from a media transfer order.
Your Choices
Account Information: You may update or correct your account information at any time by logging into your account settings.
Communications: You may opt out of receiving promotional communications from us by following the unsubscribe instructions provided in those communications, or by contacting us directly.
Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Children's Privacy
Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you believe we have collected information from a child under the age of 13, please contact us immediately.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make any material changes, we will notify you by posting the updated policy on our website or through other communications channels. Your continued use of our Services after any changes indicates your acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at legal@heirloom.cloud or postal mail at: Privacy Policy, Heirloom Cloud Corporation, 11 eWall Street, Mount Pleasant SC 29464.