Customer Care

We're here to help! Our live customer support team is available to answer your questions.

Monday - Saturdy, 9am - 5pm EST

Call or text 1-800-284-9939 for assistance
or to set up a free 15 minute consultation.

You can also email us at:


Can I get my memories on a thumb drive?
Is there a minimum size order?
What do you digitize?
How much does the cloud account cost?
Can I use Heirloom if I live outside of the US?
How long does digitizing take?

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Forever enjoy with friends and family.